Vos questions

The Berber carpets at Tribaliste come from the 4 corners of Morocco, from the Middle Atlas to the High Atlas, directly from the artisan who made them. Beni Ouarain, Mrirt, Azilal: Berber carpets generally bear the name of the region from which they originate. This information is available for each of the carpets online on our site.

The carpets at Tribaliste are handmade in the pure Berber tradition by weavers located in the four corners of Morocco. Authentic, woven flat or on a traditional loom, our carpets are made with 100% natural wool from the regions in which they were made.

Yes of course, we display in the store a selection of carpets, as well as references of carpets available for custom-made. We await you with open arms in our showroom.

At Tribaliste, we are explorers, discoverers and storytellers of craftsmanship. Far be it from us to substitute ourselves for the infinite creativity of Berber weavers. Thus, we are neither producer nor designer, we are the showcase of what our artisans do best.

We are available on chat, by email (service-client@tribaliste.com) and by phone from Monday to Friday from 9am to 7pm and Saturday from 9am to 2pm.

It's easy! Just click on the little wishlist icon next to the basket, or below the pictures of the rugs. You will then be able to find your favorites in your personal space, in the wishlist tab.

If you are in Marrakech, we can organize a private fitting session by sending the carpets you have pre-selected on the site directly from the craftsman's home. This way you can see for yourself the undeniable quality of their work.

We have set up a negotiation function that each craftsman has previously agreed or not to put forward on his online store or on some of his products. Only rugs with the "Negotiate" tag are negotiable products. You just have to click on the button to make your offer, the craftsman will have 24 hours to accept, decline or make you a counter proposal.

Coupons can be used on the checkout page before entering your banking information.

Just click on the icon on the top right corner (man) to create your account or log in to your personal space if you already have one.

We accept payment by card (Visa, Mastercard) and via Paypal.

We have decided not to burden you with additional fees such as VAT or shipping fees. We have therefore taken into account these points to integrate them into the final price. Thus the prices displayed are inclusive of VAT. All you have to do is to receive your magnificent Berber carpet and enjoy the sensation of softness with your bare feet, thrill guaranteed…

We do not yet offer payment in installments.

Payment on delivery is only available for Morocco. For the rest of the world, payment is made directly on the tribaliste.com website.

You can send us an email at service-client@tribaliste.com to ask for it. Please note that if the carpet has been given to the carrier, we will unfortunately not be able to modify your order.

Following the purchase of a Berber carpet from Tribaliste, you will receive emails at each step of the delivery process indicating the status of your order as well as a tracking number.

You can send us an email at service-client@tribaliste.com to request the cancellation of your order. Please note that if the carpet has been handed over to the carrier, we unfortunately cannot cancel the order.

PrestaShop is a free shopping cart platform that helps small to large businesses build and run a successful online store.

PrestaShop is a free shopping cart platform that helps small to large businesses build and run a successful online store.

PrestaShop is 100% free. No monthly fees. No commissions on your sales.

We work with DHL for the whole world and local transport providers for deliveries in Morocco.

A move that takes too much time, a well-deserved vacation, we all have constraints and we are here to adapt to yours. You can therefore without any problem be delivered at a later date of your choice by indicating it in the comment field during payment or by sending us your request by email to service-client@tribaliste.com.

Yes, it is possible to change the delivery address within 24 hours of purchase. You just have to send us an email to service-client@tribaliste.com to indicate the new address.

We have decided not to burden you with additional costs that come with the delivery such as VAT or fees of transport providers. We have therefore taken into account these points to integrate them into the final price, so the prices displayed are inclusive of VAT. All you have to do is to receive your magnificent Berber carpet and enjoy the sensation of softness with your bare feet, thrill guaranteed…

You have every right to retract, after all we can change our mind after purchase. You have 14 days from the receipt of your carpet to retract. Once your request is made, we will send you the return address to which you will send your carpet. We will receive it, check the quality, and then you will be refunded the full price (excluding shipping costs).

Funds are credited to your account within 48 hours for credit card payments, instantly if you paid on Paypal.

The error is human as the saying goes. Imagine that behind this great site there are indeed human beings, perfectionists, rigorous and attentive certainly but human all the same! In the exceptional case of a defective product or a bad product, don't worry: we take care of everything. Send us an email at service-client@tribaliste.com to explain the situation; a consultant will contact you within 48 hours to organize the return of the product and the refund of the full price paid (including shipping costs).

Your opinion counts! It allows us to improve every day and to reassure other customers still hesitating to buy a Berber carpet on our site. Thus, once the order is delivered, you will receive a short questionnaire to ask for your opinion. Take a few minutes to answer it!

The carpets that we carefully select for their beauty and quality are of course all made from natural wool.

Ah this cursed glass of wine at 1 am which falls without warning and which makes damage on your splendid carpet berber... Our haunting to all, is it not? Don't worry, we have the magic potion and we detail it in our article How to clean your Berber carpet?

Absolutely, it's our specialty, it's a good thing! You can go directly to the custom-made tab on our website to discover a selection of Berber rugs that we offer in custom-made. You did not find your happiness in the selection? You can send us your detailed request to service-client@tribaliste.com to study it.

An authentic Berber carpet is an exceptional product made entirely by hand. All good things take time! Thus, it takes between 1.5 and 2 months to deliver your custom-made Berber carpet. The delay is worth it, believe us!

Of course you can! Resellers, retailers, architects, interior designers or developers, you can send us your request to service-pro@tribaliste.com and we will send you the catalog to benefit from the professional rates.

Yes, when you fill in your delivery address, you have the possibility to add a billing address. Once you have filled in your delivery address and the purchase has been validated, you will receive the invoice in the name of the billing information you have entered.

We love working with architects and interior designers on their projects. Therefore, you can benefit from a 10% discount as an architect / interior designer by making a request to the customer service (service-pro@tribaliste.com).